Lost, Damaged, Replacement Smartcards

The following article details how to report a smartcard as lost/stolen/damaged or to request a replacement. This information is only intended for organisations for which NECS provides Registration Authority services. All requests should be logged via the NECS Service Desk on 0300 555 0340 or necs.servicedesk@nhs.net or via Self Service if you have access. A…

Basic Troubleshooting Tips (Card, SystmOne, EmisWeb)

Introduction This article details some basic troubleshooting tips with regard to smartcards and  smartcard access in a question/answer format. Many issues can be more complex and out of scope for this article. Should you not find a quick answer here, please contact the Registration Authority via the NECS Service Desk on 0300 555 0340 or…

NECS iPhone – Non-Compliant iPhone?

Some NECS iPhone users may receive an update to their device which installs a lock screen alert advising that the device is not compliant with NECS mobile device management security policies or the iPhone needs to be updated. Read on below to see how you may be able to resolve this issue yourself – failure to update the…

How to Set Up a NECS iPhone

NECS issued iPhones are enrolled in the Apple Device Enrollment Programme (DEP) which means NECS can manage the devices remotely.  There may be the occasion where you may receive a device which needs to be set up from scratch eg. a new device or a device which has been reset to factory settings. This article…