Peer Approver Quiz - NECS Registration Authority (Smartcard) Support

1.

Which of the following is true?

All post testing must be peer approved for Minor and Major Changes

CAB Approval is required for all Changes

Peer approval must be sought before an Emergency Change

Peer Approval is required before the implementation of all Minor and Major Changes

2.

You want to replace a switch at the Data Centre. You require an hours downtime to do the work, but you judge as you've done this before there is little to no risk of anything going wrong. What type of change is this?

Service Request

Information Only Change

Minor Change

Major Change

3.

A department within NECS wants a new version of Visio installing. You have arranged licences, and have decided to deploy this using SCCM to save time. What type of Change would this be?

Information Only Change

Service Request

Minor Change

Major Change

4.

BT are making a Change to their Infrastructure and advise NECS that the N3 Network will be unavailable for an hour on a Sunday morning. What type of Change is this?

Major Change

Information Only Change

Minor Change

Service Request

5.

When Peer approving a Major Change before CAB which of these do you need to ensure?

That post Testing evidence has been attached

There are enough words in each box

All risks are correctly documented, along with their likelihood

Check with members of the CAB that they will approve it

6.

Which of the following would not go in the Change Description?

Why testing will not be possible

The customers that will be affected

Will downtime \ Comms be required

What is going to be changed

7.

Which of the following should not be put in the risk section?

A risk the system may be unavailable on Monday if the patch isn't installed correctly

The system is likely to fail very soon if this change is not implemented

Some users may not be able to get into the system if the SQL Database corrupts

If the change goes wrong the downtime may be extended significantly

8.

A Back out plan should be (Select all that apply)

Sufficiently detailed that you understand how this will be achieved

A single sentance saying reverse whats been done

Realistic and achievable

When not possible explain the reasons why the change cannot be reversed

9.

Which of these is correct for the Post Testing strategy?

N\A should be entered if not possible

Should document what testing will be carried out and the expected results

Should contain the actual results

Should be a brief description of what testing will be carried out

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