Customer Survey

Service Desk Survey

Welcome to the Bi-annual Service Desk customer survey.  We would be grateful if you could spend a few minutes to help us further improve the service.

Pease rate the Service Desk in the following areas;

Time taken to get through to the Service Desk

Knowledge of the Service Desk staff

The amount of time you have to spend on the phone with an Analyst

How confident are you your issue will be resolved first time, without you needing to call back?

How do you rate our Knowledgebase? (https://servicedesk.necsu.nhs.uk)

Have you any other comments to make about the Service Desk, and areas we could focus future improvement initiatives on?

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