Renewal of an Expired Smartcard (Repair)

Smartcards contain two digital certificates which are valid for two years. If a smartcard expires it will no longer authenticate and a user will lose access to the systems they use their smartcard for.

PLEASE NOTE: The Registration Authority cannot renew expired smartcards remotely – it is not technically possible to do this. Please bear this in mind should you contact us. It is also not possible to self-renew an expired smartcard.

An ID Checker can renew an expired smartcard since they have access to the “repair smartcard” functionality within Care Identity Service. This process will describe how an ID Checker can repair a smartcard.

A detailed downloadable PDF version of this process is also available. Please scroll down the page to the end of this process for the download link.

PROCESS STEPS – Re-Isssue of an Expired Smartcard

This process must be carried out by an ID Checker.

Log in to Care Identity Service (CIS) using the appropriate role profile which has been set up with ID Checker access. (using Internet Explorer 11)

From the CIS Dashboard click on Manage Smartcard at the top. If this is not visible you may not have the required access or have selected the wrong role profile when logging in.

After a short time a prompt should appear asking you to insert the smartcard you wish to manage. Insert the expired card into the additional smartcard reader.  After a short while the user details should appear including their photograph. (This can take up to two minutes depending on the network/computer speed)

Scroll down to the Smartcard Details section and click the + sign to expand the details. This section will also display the certificate expiry date. Select the radio button next to the serial number then press the Service button.

The available smartcard service options should now appear. Select Repair Smartcard then click Continue. If repair smartcard is not visible you do not have permission to perform this function or you have logged on with the wrong role profile.

The cardholder must now set their desired passcode/PIN in the appropriate fields (they can set the same PIN they used before). Click Confirm

New certificates will be generated and stored on the smartcard – this may take several minutes. If there are any red error messages please retry the process again. If the errors occur a second time please stop and contact the NECS Service Desk for assistance. Errors are quite often due to computer configuration being incorrect. You may be directed to your own IT Service Provider if NECS do not manage your computer systems.

Once complete, the cardholder should test their smartcard to ensure it authenticates successfully.


Download PDF Version – CIS PROCESS Re-Issue of an Expired Smartcard Certificate

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