3 articles Unlock/Reset Smartcard PIN

How to unlock/reset a smartcard PIN. Self-service unlock

Self-Service Smartcard Unlock – Registration

If your NHS Smartcard is locked or the PIN has been forgotten, it is possible for you to reset the PIN without the need to visit the local Registration Authority, Sponsor or Local Smartcard Administrator (LSA). You must first be registered for the Self Service feature in the smartcard management system – Care Identity Service (CIS) – which…

Self-Service – How to Unlock Your Smartcard

IMPORTANT – You must ALREADY be registered for Smartcard Self Service in order to carry out this process. If you are not already registered please see the Assisted Smartcard Unlock process where your Sponsor or Local Smartcard Administrator (LSA) can unlock your smartcard. For Information: The Smartcard Service Centre can be accessed by clicking HERE or…

Assisted Smartcard Unlock

This process describes how a Sponsor or Local Smartcard Administrator (LSA) can unlock/reset a smartcard PIN on behalf of a cardholder. This process must be carried out in a face to face meeting with the cardholder where the cardholder will enter their choice of new PIN privately. PLEASE NOTE: The Registration Authority cannot unlock/reset PINs…