9 articles Service Desk News

Bi-Annual Survey Results

Many thanks to all our customers that took part in our October customer survey.  The results from the survey are summarised below. We are conscious of trying to improve the answer times, as we know how frustrating it can be waiting to get a call answered.   The Service Desk continues to try and reduce call…

NECS Service Desk Escalation

NECS Service Desk Escalation In the unlikely event you are unhappy about the way your call is being handled, please find below details of the various people you can escalate calls to. Level 1 Name Job Title Number Email Karl Parker Service Desk Co-Ordinator 01642 746 549 karl.parker@nhs.net Graham McCarroll Service Desk Co-Ordinator 01642 746…